Once an order is placed, our warehouse team works to process and fulfill all orders as soon as possible (normal business is 1-3 processing time). (Please note: During the holidays it may take up to 5 business days processing time before package goes out the door.) Delivery times for orders leaving the warehouse are estimated to be 3-7 business days. FedEx delivers wine and gift purchases, while orders containing swag or business supplies are shipped separately via USPS. FedEx attempts to deliver wine three times, requiring a person 21+ to sign for delivery and provide ID if asked. If the delivery fails after three attempts, the package is returned to the warehouse. Reshipping a failed delivery incurs a $20 fee.
If you have any delivery issues, you can contact Customer Support or create a free FedEx customer account for up-to-date information.
If you or your customer will be away for your estimated delivery time, we suggest sending the package to a FedEx hold location, which can be picked up within five days.
Please note: Express Delivery can only be delivered on weekdays.
For the most up-to-date Shipping and Returns information, please click here.
Shipping Costs
Shipping costs at ONEHOPE will vary depending on the weight of the items ordered and the shipping discounts offered for subscribers and Wine Club members. Here is a list of general shipping costs for various products:
- 1+ bottle: $20
- Gift Sets: $20 each
- Swag: $7/per item
- Wine Club Members | The Wine Club allows customers to enjoy discounts on every bottle they purchase and free shipping on every scheduled order and every $99+ a la carte order (after any applicable discounts).
Estimated Delivery Times
Once an order is placed, our warehouse team fulfills orders within 1-3 business days. Delivery times for orders leaving the warehouse are estimated to be 3-7 business days. FedEx delivers wine and gift purchases, while orders containing swag or business supplies are shipped separately via USPS. FedEx attempts to deliver wine three times, requiring a person 21+ to sign for delivery and provide ID if asked. If the delivery fails after three attempts, the package is returned to the warehouse. Reshipping a failed delivery incurs a $20 fee.
If you have any delivery issues, you can contact Customer Support or create a free FedEx customer account for up-to-date information.
If you or your customer will be away for your estimated delivery time, we suggest sending the package to a FedEx hold location, which can be picked up within five days.
For the most up-to-date Shipping and Returns information, please click here.
2024 Holiday Shipping Deadlines:
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Thanksgiving (11/28)- Order by Tuesday, November 19th
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Christmas (12/25)- Order by Friday, December 13th
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Hanukkah (12/25/24-1/2/25)- Order by: Friday, December 13th
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Kwanzaa (12/26/24-1/1/25)- Order by: Sunday, December 15th
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NYE (12/31)- Order by: Thursday, December 19th
Shipping Restrictions
Each state has its own restrictions for maximum case shipments to one address per year.
Event Compliance
ONEHOPE events cannot be held in a location that has an existing spirit, wine, or beer license, or that is open to the public and held where guests are not personally invited by an Event Host or Event Guest. ONEHOPE Tasting Events are private Events hosted by a person who is over the age of 21, and who also invites guests who are over the age of 21. Below are listed the criteria for an acceptable location for a ONEHOPE Tasting Event. Failure to comply with the standards may result in the termination of participation in the program.
1. The event is being held at a venue that does NOT have a liquor license, such as a. a private home, apartment, or other residence that is leased or owned. b. a community clubhouse that is available for private events. c. a private office or meeting room affiliated with a private office or private business, ideally during non-business hours. d. a private business such as a hair salon, nail salon, real estate office, etc. during non-business hours. e. a private hall or private room.
2. It is imperative that the Guests not be charged an admission cost by either the CE or the Host for the event.
3. The venue is only available to the host and their invited guests at the time of the event and is not open to the general public.
4. The serving of ONEHOPE wine is allowed as part of the venue rules (HOA, Landlord, etc). 5. Invitations to the event must be specific and individual. In other words, a social post, posted billboard or general invitation that encourages the general community/public to attend is not allowed.
6. The event CAN NOT, UNDER ANY CIRCUMSTANCES, be open to the public.
7. If the location requires COI (Certificate of Insurance), business license, ABC permit or any additional permits the CE can not participate in the event or venue. ONEHOPE does not provide CEs with any of these additional requests for documentation/information from the home office.